FAQ Category: Orders

Can I pay an order if I don’t have PayPal accunt?

Yes you can pay with your credit card or any other card you have, directly without creating PayPal account, in few steps listed bellow:

  1. Chose one of our products on SERVICE webpage, whatever fits you the best.
  2. Please type in information which are required in the form;  
  3. In the bottom of the form please press add to cart green button;
  4. Now you are on the CART PAGE and the only thing you will need to do is scroll down and press Debit or Credit Card button, as on picture bellow;
  5. When you click this button the table will pop out so you will need to type in required information and press “continue” button;  
  6. After you’ve done that you will get a confirmation email from us.

If you have any trouble with placing the order you can freely contact our customer support via email [email protected], phone (805) 416 0026 or via chat by clicking on the message icon in the buttom right corner.

 

How long until site plan is completed?

Once when you place the order, we will get your site plan back to you within 24 hours, or within 12 hours if you take RUSH order, every day Monday to Friday.

I ordered site plan more than 24h ago and I haven’t received one?

ALL of our standard site plans are delivered within 24 hours to the email address provided at the time of your order. If you did not receive your plan please check your spam folder. If you do not find it still please email [email protected] with an alternative email address and your order number so that we can resend the plan.

We guarantee your plan will be accepted with these caveats.

If you require a stamped plan by a surveyor, architect or engineer our plans will NOT be accepted. We are a drafting company and do not stamp or sign plans. Please verify this before placing your order.

If your plan is denied on first attempt please forward us the comments as to why it was denied. We will make necessary adjustments so that you can resubmit. If your SITE PLAN is denied for a second time for any other reason besides requiring a stamp we can either make further adjustments as long as we are within scope or refund your money with a copy of the denial letter.

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805 416 0026